To easily do this anymore and it's extremely frustrating. I have been able to import photos from my iPhone 6s to my Surface Pro successfully in the past (all of last year) where the Photos App will find all new photos / videos from my phone and import it into the Pictures folder by month. I then went home and attempted this import on 3 more PCs I have at home (all on Windows 10), they all throw me the same issues (mainly Issue #1). "I'm also facing the same issue, it started about 2 weeks ago.I took my surface to the Microsoft store on 30/01/18 and demonstrated this behaviour to the support staff who responded with: Isn't able to find any new files (even though I know there are new files) and tells me there are no new files found.Something went wrong, please ensure your phone is unlocked and try again.Finds all new photos and videos, commences to import a few files, then pops up with an error that says:.The application seemed to do one of the following three things that stops me from successfully completing my photo backup: About three weeks ago I tried to back up all my photos from my iPhone 6s to my Surface Pro by using the Windows 10 Photos app.
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